Support Center

We organized the most important help content in a cleaner and more visual format so you can find answers faster for account, product, design, order, shipping and refund questions.

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Popular Help Topics

The summaries below use icons and shorter content so they are easier to scan.

Getting Started

Prepare your CLEWASE account and quickly understand the core selling flow.

Choose the product you want to sell or personalize from the catalog.

Before placing an order, review product cost and shipping options.

Open Product Catalog

Products & Designs

Understand design uploads and product-specific design requirements clearly.

Not every product requires a design; the rule is defined per product.

For design-required products, use only saved designs linked to that product.

Confirm that your file matches the print area, resolution and template.

Go to My Designs

Orders & Payments

Get a clear overview of order totals, payment status and order stages.

Order totals are based on product price, quantity and valid shipping cost.

Review customer and delivery details carefully before creating an order.

Orders may move through stages such as Pending, Processing and Shipped.

Open My Orders

Store Integrations

A practical guide for Etsy, Shopify and eBay connections, product listing and order flow.

Connect stores only with an authorized store-owner account.

Confirm the correct store and sales channel before publishing a product.

Verify variations, category, price, images and personalization before sending the listing.

Open My Stores

Shipping & Tracking

A fast guide for shipping cost, delivery estimates and tracking information.

Shipping availability depends on the product and destination country.

Tracking numbers are added after a shipment is created.

Delivery windows are estimates and may change based on carrier and volume.

Account & Security

The most important practices for sign-in, passwords and safe usage.

Use a password that is different from other services.

Change your password immediately if you notice suspicious activity.

Never share secret keys or passwords in support messages.

Open Account Settings