1. Parties
SELLER / OPERATOR
Name: Aydın Okan Polat
Commercial / Platform Name: CLEWASE
Address: Mevlana Mah. Sayer Cad. Kalender Apt. No:35/30 Talas / Kayseri, Türkiye
Telephone: +90 541 124 38 50
Email: info@clewase.com
Website: clewase.com
BUYER / CONSUMER
The buyer is the person whose name, contact information, billing information and delivery address are entered and confirmed during checkout.
2. Subject of the Agreement
The subject of this Agreement is to determine the rights and obligations of the Seller and the Buyer concerning the distance sale and delivery of the goods and/or services ordered by the Buyer through clewase.com in accordance with applicable consumer legislation.
The Buyer confirms that the essential characteristics of the product, sale price, taxes, delivery charges, payment method, delivery information and other order details are displayed before the order is confirmed.
3. Product and Order Information
The product name, variant, quantity, personalization or design information where applicable, unit price, delivery charge and total order amount are shown on the cart and checkout screens before the Buyer confirms the order.
The order summary displayed and accepted by the Buyer at checkout is an integral part of this Agreement.
For made-to-order, print-on-demand or personalized products, the Buyer is responsible for reviewing and approving the submitted design, text, personalization, size, color, variant and delivery information before completing the order.
4. Price and Payment
The total price payable by the Buyer, including applicable taxes and delivery charges shown at checkout, is displayed before the order is confirmed.
All prices displayed to the Buyer and all payments collected through CLEWASE are denominated in U.S. dollars (USD).
Payment is processed through the payment method made available on the checkout page. No additional payment may be charged unless it has been clearly disclosed and expressly accepted by the Buyer.
Where a payment authorization or transaction cannot be completed, the order may remain unpaid, pending or may not enter production.
5. Formation of the Agreement
The Agreement is formed when the Buyer confirms the order after reviewing the pre-contract information, order summary and payment obligation.
The Buyer must be clearly informed before confirmation that placing the order creates a payment obligation.
Electronic records relating to the order and this Agreement may be stored by CLEWASE in accordance with applicable law and the Privacy Policy.
6. Delivery
The order will be delivered to the delivery address provided by the Buyer during checkout.
Unless a different delivery period is clearly stated or agreed, the Seller must perform the order within the promised period. For sales of goods, this period may not exceed 30 days from receipt of the order, except for goods prepared in accordance with the Buyer’s request or personal needs where a longer period may lawfully be agreed.
Estimated production and delivery times may vary depending on the product, destination, carrier, customs procedures, holidays and other circumstances outside the Seller’s reasonable control.
The Seller remains responsible for loss or damage occurring until delivery to the Buyer to the extent required by applicable consumer law.
7. Failure or Impossibility of Performance
If performance becomes impossible, the Buyer will be informed within the period required by applicable law.
Where the Agreement is terminated because the Seller fails to perform within the applicable delivery period, amounts collected from the Buyer, including eligible delivery costs, will be refunded within the statutory period together with any amount legally required.
A product merely being temporarily out of stock does not by itself remove mandatory obligations under applicable law.
8. Right of Withdrawal
For eligible distance sales, the consumer generally has the right to withdraw from the Agreement within 14 days without giving any reason and without paying a penalty, subject to statutory exceptions.
For goods, the withdrawal period generally begins on the date the Buyer or a third party designated by the Buyer receives the goods. The Buyer may also send a withdrawal notice before delivery.
The withdrawal notice may be sent to info@clewase.com as a clear statement identifying the order and the request to withdraw.
9. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply where a statutory exception applies.
In particular, goods prepared in accordance with the consumer’s special requests or personal needs may be excluded from the right of withdrawal. This may include eligible personalized, custom-made or print-on-demand products produced specifically according to the Buyer’s submitted design, text, image, size or other individualized specification.
The application of a withdrawal exception does not remove the Buyer’s mandatory rights regarding defective, damaged, incorrect or non-conforming goods.
10. Return Following Withdrawal
Where the Buyer has a valid right of withdrawal, the Buyer must follow the return instructions communicated by CLEWASE and, as a rule, return the goods within 14 days after sending the withdrawal notice.
The Buyer must send the goods back within the statutory period after giving the withdrawal notice, where applicable.
Where the return is made using the carrier specified in the pre-contract information, or where no carrier was specified and the law so provides, return costs will not be charged to the Buyer.
Products must not be sent directly to a manufacturer or fulfillment partner unless CLEWASE has expressly provided that return address or instruction.
11. Refund Following Withdrawal
Where a valid right of withdrawal is exercised, eligible payments are refunded within the statutory 14-day period, with the starting point determined under the Distance Contracts Regulation according to whether the goods were delivered and how the return was made.
Refunds will be made in a manner compatible with the payment method used by the Buyer and without imposing an additional cost on the Buyer, as required by law.
12. Defective, Damaged or Incorrect Goods
If the delivered product is damaged, defective, incorrectly produced, incorrectly shipped or otherwise does not conform to the Agreement, the Buyer should contact CLEWASE at info@clewase.com.
CLEWASE may request photographs or other reasonable evidence to investigate the issue.
Mandatory rights arising from defective or non-conforming goods remain reserved regardless of whether the product was made to order or personalized.
13. Personalized and Made-to-Order Products
Some CLEWASE products are produced after the order is placed and may incorporate designs, images, text or other specifications supplied or selected by the Buyer.
The Buyer is responsible for checking submitted personalization details before confirming the order.
Where a personalized product has been correctly produced according to the Buyer’s instructions, the statutory exception to the right of withdrawal may apply. This does not affect rights arising from production error, defect, damage or non-conformity.
14. Complaints and Consumer Disputes
The Buyer may contact CLEWASE first at info@clewase.com or +90 541 124 38 50 regarding any complaint or order issue.
Mandatory rights of consumers to apply to the competent Consumer Arbitration Committee, Consumer Court or other legally authorized authority are reserved according to the applicable monetary limits, jurisdiction rules and legislation in force at the date of the dispute.
15. Privacy and Personal Data
Personal data submitted during an order is processed in accordance with applicable data protection law and the CLEWASE Privacy Policy.
Order information may be shared with payment, production, fulfillment, logistics and technology providers only to the extent necessary to process, produce, deliver and support the order or otherwise as permitted by law.
16. Applicable Documents
This Agreement should be read together with the order summary, pre-contract information, Refund, Cancellation & Delivery Policy, Privacy Policy and other policies made available on CLEWASE.
Where mandatory consumer law grants the Buyer more favorable rights than a provision of this Agreement, the mandatory legal rule prevails.
17. Contact
Seller / Operator: Aydın Okan Polat
Platform: CLEWASE
Address: Mevlana Mah. Sayer Cad. Kalender Apt. No:35/30 Talas / Kayseri, Türkiye
Telephone: +90 541 124 38 50
Email: info@clewase.com